FAQ's
WHAT'S THE FASTEST YOU CAN SHIP?
We're proud of our fast shipping!
We ship out new orders within 1-2 business days, and we send all packages via the fastest shipping company possible so they'll reach their final destination 10-15 days from their ship date. It is frequently shorter than this, but we like to be upfront with our customers.
WHERE ARE YOU LOCATED?
We live and work in London, England. We do not have a retail storefront, but do contact us.
Use our contact form or send us an email at: info@laluzthebrand.com. You can also call us at +44 7432208805.
If you've already placed an order with us and want to get in touch about that specific order, you can also reply to your order confirmation email. We'll respond as quickly as we can to help you.
HOW FAST IS SHIPPING?
We ship out new orders within 1-2 business days, and we send all packages via the fastest shipping company possible so they'll reach their final destination 10-15 days from their ship date. It is frequently shorter than this, but we like to be upfront with our customers.
MY PACKAGE HASN'T ARRIVED YET! WHAT CAN I DO?
Delivery dates are not guaranteed. We guarantee that we will mail your item(s) to the address you provide to us, on the date you've selected during checkout (or within 1-2 business days if you do not select any date).
WHAT HAPPENS TO RETURNED PACKAGES?
If the address provided to us is invalid or inaccurate, our shippers will return the package to us. We make every effort to validate all addresses we mail to, however the customer bears the responsibility of providing a correct shipping address. Packages typically take anywhere from one week to one month or more to be returned to our warehouse. Due to the perishable and fragile nature of our gifts, we are not able to resend packages, and instead will extend a coupon to you if you'd like to try to resend (perhaps to an updated address, etc).
DO YOU SHIP INTERNATIONALLY?
Yes.
I HAVE A QUESTION ABOUT AN ORDER I'VE ALREADY PLACED.
No worries, just reply to the confirmation email you got and we'll get in touch with you right away to help out. Or if you lost that email you can reach us at info@laluzthebrand.com
WHAT IS YOUR PRIVACY POLICY?
We never share your name, email, or contact information with anyone - ever! If you sign up for the Colorado Crafted newsletter, you can opt out at any time. When you place an order, you have the option of whether or not to sign up for our newsletter - but you certainly don't have to. If you want to see what we're up to without getting emails from us, we recommend you follow us on Instagram, Facebook or check out our blog. Click here for more information about our Privacy Policy.
